JOB TITLE:
Receptionist

EMPLOYMENT TYPE
Permanent Full Time

JOB FUNCTIONS
The Receptionist has responsibility for being the first impression many have of the company whether in person or by telephone. The role also assists with a variety of administrative tasks for the Corporate Team as well as assisting with the company with general office administration. The opportunity to be a part of the SolutionOne Corporate Team is an invitation into an extended family. Each and every team member enjoys getting up each day and interacting with colleagues. Whilst we keep the environment fun and dynamic, everyone has a sense of ownership of what we have achieved, and we unify to work on complex issues when required to ensure our outcomes are customer focused. While this is a technical team, this role does not require technical skills. More importantly the successful candidate will need the ability to create relationships with our clients, have a sense of pride when putting on the uniform, bring your own unique personality that is intertwined with our culture whilst demonstrating leadership and ability to foster teamwork.

ABOUT THE JOB

• Are you looking for a lifestyle change?
• Do you want to work for a dynamic company, that puts culture, values, and lifestyle at the forefront of everything?
• Do you want a pivotal role that will contribute to the evolution and success of the entire business?

ABOUT THE COMPANY
SolutionOne is deeply entrenched within the Mornington Peninsula and responsible for providing technical support, consulting services, and hardware supply to over 1000 organisations locally and more than 40 schools across Eastern and Southern Metro Melbourne with direct hands-on and remote IT support. SolutionOne has a strong presence in the education sector, through their education division, Edunet, we supply 450 schools with IT hardware providing experienced advice ensuring schools are making the best decisions to enhance students learning experiences. Our current receptionist is moving to a different role within this team which has opened up a new opportunity to join this team.

QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES

• Experience in front office receptionist responsibilities desirable but not essential
• Proficient Microsoft Office skills

KEY RESPONSIBILITIES

Phone duties	Primary team member to answer, screen, and forward incoming phone calls with accurate detail.
Reception duties	Primary team member to greet visitors, welcoming, directing and announcing them effectively.
Email management	Management of the Corporate Support Mailbox.
Internal Systems - Administration	Utilise internal ticketing and billing systems across multiple departments. Maintain client documentation to keep accurate centralised records.
Engineer Scheduling	Work with Engineer and clients to schedule onsite and remote service calls escalating to the Service Delivery Manager.
Escalation	Identify when a ticket requires technical escalation and use correct escalation process or when a ticket requires technical escalation that other Engineers are working.
Office admin	Perform other duties, accepting payments, shopping for office supplies and tearoom supplies, preparing refreshments for clients, catering etc, working with external suppliers as required (cleaners, rubbish collections, first aid, trades).
Vehicle admin	Tracking use of company vehicles and associated costs such as fuel, etags, servicing and insurance.
Ad hoc	Other tasks as directed.

WHAT TO BRING TO THE ROLE?

• A passion to deliver exceptional customer service
• Ability to balance the two activities of customer service and completing set tasks
• Excellent attention to detail
• Excellent telephone manner and interpersonal skills
• Clear verbal and written communication skills
• Ability to work autonomously with little supervision
• Ability to organise, multitask and prioritise
• Driven to learn and develop their professional skills.

NEXT STEPS:

• We are looking forward to receiving applications for this employment opportunity with SolutionOne and Edunet.
• As part of our recruitment process, we will be utilising an online video interview platform for the first round of interviews.
• This will be part of our screening process and all applicants shortlisted for the position will be emailed a link to answer 5 quick questions using either their phone or PC to record answers.
• After we receive these videos a further shortlisting process with occur and in person interviews will then be scheduled for applicants who are successful at moving to the next stage of the process.

Please apply via jobs@solution-one.com.au