Managed Services

Not all gloves are created equal right? That’s because every hand is different. We know that a monthly service agreement is not the right fit for all businesses, however, in the right circumstances this is the best possible way to ensure IT services run, bills are completely managed, and any issues are dealt with proactively before they affect your business.

Remote Monitoring. State of the art web-based IT health and performance information in real-time.
Proactive Support. Detect, alert and proactively address issues to decrease down time for your business.
Remote Desktop Support. Fast and secure access to your IT systems allows us to instantly respond and support.
Security & Anti-Virus. Automatic detection of anti-virus systems and missing security patches.
Backup Monitoring. Real-time alerts allow us to ensure your business-critical data is successfully backed up as you require.
Asset / Inventory Management. Report and track locations, owners, suppliers, purchase date, warranty and lease details across your entire IT fleet.
Also track software licensing, installation dates, locations and managed device hardware configurations.
Reporting. Customised reporting that is relevant to your business.

Monitored Workstation
  • Performance monitoring.
  • Virus protection monitoring.
  • Disk space monitoring.
  • Patch monitoring.
  • Asset and inventory management.
  • Monitoring services only.
  • Support at standard time and material rates.

Managed Workstation
  • Performance management.
  • Virus protection management.
  • Disk space management.
  • Patch management.
  • Real-time support.
  • Asset and Inventory Management.

Monitored Servers
  • Server monitoring.
  • Backup monitoring.
  • Security monitoring.
  • Server patch monitoring.
  • Email monitoring.
  • Virus monitoring.
  • Asset and inventory management.
  • Monitoring services only. Support at standard time and material rates.

Managed Servers
  • Server management.
  • Backup management.
  • Security administration.
  • Server patch management.
  • Email management.
  • Virus protection.
  • Real-time support.
  • Asset and inventory management.

What’s Included

  • Help Desk Support. Remotely solve workstation issues.
  • Onsite Repair. This includes reinstalling corrupted Operating Systems and fixing and repairing hardware failures/issues. Remote work will always be attempted first.
  • Server Support. Remote and onsite server support.
  • Switch and Firewall Management. Manage, monitor and support switches and firewalls.
  • Remote Monitoring or Management. Remote monitoring, reporting, and patch management of network attached systems.
  • Ongoing software updates/patches. With us, you won’t fall behind again.
  • First 45 minutes of travel included. This is from our Mornington headquarters.

What’s Excluded

  • Project Work. This includes installation and configuration of new equipment, major systems/hardware upgrades, virtualization, major network reconfiguration.
  • Migrations. Moves to new locations and/or new location additions.
  • Major Software Upgrades. OS upgrades, new management systems, database implementations.
  • Disasters. Recovering and rebuilding after floods, fires, earthquakes, lightning strikes, pipe leaks, power surges/failures, etc.
  • Cold Backup Recovery. Data recovery from legacy backup devices.
  • Hardware Failures. Labour will be included, the cost of replacing the hardware itself is not.
  • Legacy Operating Systems. Unsupported Microsoft Operating systems are not included.

Experience an Optimally Designed Wireless Network

  •   Address: 26 Milgate Drive, Mornington, Victoria, 3931 Australia
  •   Phone:1300 782 793
  •   9am to 5pm, weekdays