JOB TITLE:
Trainee Specialist Technician

EMPLOYMENT TYPE
Permanent Full Time

JOB FUNCTIONS
As a Trainee Specialist Technician, you will develop the technical, communication, and interpersonal skills needed to become a confident and capable member of SolutionOne's Technical Support to Schools Program. To support your professional growth, we provide access to comprehensive online learning resources and contribute towards the cost of obtaining your CompTIA Network+ Certification, which we encourage you to achieve within your first six months of employment. Working alongside experienced Specialist Technicians, you will gain hands-on experience delivering Level 1 technical support and help desk services to schools. This role offers a unique opportunity to learn from industry professionals while building practical skills in real-world environments. Throughout the program, you will provide on-site and remote technical support to schools across South East Melbourne and the Mornington Peninsula. Exposure to a diverse range of educational environments will help you develop a broad technical skillset, strengthen your problem-solving abilities, and build the confidence needed to progress your career in IT support. By the end of the program, you will have gained valuable industry experience, professional certifications, and the foundation required to transition into a Specialist Technician role.

ABOUT THE JOB

• Kickstart your IT career with us — the journey begins here!
• Join a vibrant company that prioritizes culture, values, and lifestyle in everything we do.
• Earn while you learn — we’ll pay you during your training!
• Become part of a dedicated team of education technicians supporting schools across the Mornington Peninsula and beyond.

ABOUT THE COMPANY
SolutionOne has a well-established presence across the Mornington Peninsula, delivering technical support, consulting services, and hardware solutions to over 1,000 local organisations and more than 40 schools throughout Eastern and Southern Metropolitan Melbourne. Our team provides both on-site and remote IT support. Through our dedicated education division, Edunet, we supply IT hardware to 450 schools, offering expert guidance to help schools make informed decisions that enhance student learning outcomes. Our trainee program offers an excellent entry point into the IT industry. You'll learn directly from seasoned technicians, gaining hands-on experience through daily tasks and involvement in major projects. With dedication to both work and study, you’ll not only earn a qualification but also build a meaningful and rewarding career.

QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES

• Assisting the Specialist Technician in the support of the school network and servers
• Tasks will include but not limited to:
• Support of staff notebooks/laptop computers
• Support of network infrastructure
• Work towards meeting the technical requirements as laid out in the TSSP Specialist Technician Operating Procedures.
• General awareness of Microsoft Server technologies
• Good general knowledge of desktop / laptop computers
• Driver’s licence and own mode of transport essential
• Working with Children Check

KEY RESPONSIBILITIES

Representation	In all interactions and communication with school representatives you must conduct yourself in a manner consistent with SolutionOne’s values, directions, policies and guidelines.
Help Desk Support	Provide Level 1 Technical support to staff and student notebooks/laptop computers.
New technologies	Support and enhance the adoption of digital technologies by Schools. Support the school with the deployment and use of IT projects and initiatives.
End user support	Support the Specialist Technician in all aspects of technology for end users including the installation, maintenance, configuration, fault diagnosis.
Core Infrastructure	Support the Specialist Technician in the installation, maintenance, configuration, fault diagnosis and resolution regarding all aspects of Department-owned and School-owned servers, storage, and backup, wired and wireless network infrastructure and internet connectivity.
ICT Security and Privacy	Support the Specialist Technician to ensure technical devices and software is securely deployed, configured, and maintained.
Ad hoc	Support the Specialist Technician and work to increase your knowledge on aspects of the role including Incident Management, Documentation, ICT Planning
Training	Complete all the required study and exam preparation to successfully complete the CompTIA network + industry certification.

WHAT TO BRING TO THE ROLE?

• Good personal presentation and interpersonal skills
• Clear verbal and written communication skills
• Excellent time management skills
• Clear alignment with Solution One values and culture
• Willingness to work as a team but also autonomously with little supervision

NEXT STEPS:

• We are looking forward to receiving applications for this employment opportunity with SolutionOne and Edunet.
• As part of our recruitment process, we will be utilising an online video interview platform for the first round of interviews.
• This will be part of our screening process and all applicants shortlisted for the position will be emailed a link to answer 5 quick questions using either their phone or PC to record answers.
• After we receive these videos a further shortlisting process with occur and in person interviews will then be scheduled for applicants who are successful at moving to the next stage of the process.

Please apply via jobs@solution-one.com.au