JOB TITLE:
Specialist Technician

EMPLOYMENT TYPE
Permanent Full Time

JOB FUNCTIONS
A Specialist Technician provides specialist technical support to Schools as part of SolutionOne’s engagement under the eduSTAR.TSS contract with the Department of Education.

ABOUT THE JOB

• Are you looking for a lifestyle change?
• Do you want to work for a dynamic company, that puts culture, values, and lifestyle at the forefront of everything?
• Do you want to join a team of hardworking education technicians to support schools around the Mornington Peninsula and beyond

ABOUT THE COMPANY
SolutionOne is deeply entrenched within the Mornington Peninsula and responsible for providing technical support, consulting services, and hardware supply to over 1000 organisations locally and more than 40 schools across Eastern and Southern Metro Melbourne with direct hands-on and remote IT support. SolutionOne has a strong presence in the education sector, through their education division, Edunet, we supply 450 schools with IT hardware providing experienced advice ensuring schools are making the best decisions to enhance students learning experiences. We are now ready to welcome another education technician to the team as we grow and support more schools in this region.

QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES

• Tasks will include but not limited to
• - support of servers in the school
• - support of staff notebooks/laptop computers
• - support of network infrastructure
• - software support
• - configuration and monitoring of backup' s
• Experience with Microsoft Server technologies
• Relevant Microsoft qualifications will be viewed favourably
• Working with Children Check
• Driver’s license and own mode of transport essential

KEY RESPONSIBILITIES

Representation	In all interactions with Department representatives, schools and other STs you must conduct yourself in a manner consistent with the Department and SolutionOne’s values, directions, policies and guidelines.
New technologies	Support the Department’s endeavours to support and enhance the adoption of digital technologies by Schools. Support the Department with the deployment and support of IT projects and initiatives within each allocated School
End user support	Support all aspects of technology for end users including the installation, maintenance, configuration, fault diagnosis.
Core Infrastructure	Support the installation, maintenance, configuration, fault diagnosis and resolution regarding all aspects of Department-owned and School-owned servers, storage, and backup, wired and wireless network infrastructure and internet connectivity.
ICT Security and Privacy	At all times ensure technical devices and software is securely deployed, configured and maintained
Ad hoc	Incident management, documentation, ICT Planning
Training	Maintain skills and knowledge of current technologies utilised in schools will be required along with maintaining any specialist training required by the Department as required.

WHAT TO BRING TO THE ROLE?

• Good general knowledge of desktop / laptop computers
• Good personal presentation and interpersonal skills
• Clear verbal and written communication skills
• Excellent time management skills
• Clear alignment with Solution One values and culture
• Willingness to work as a team but also autonomously with little supervision

NEXT STEPS:

• We are looking forward to receiving applications for this employment opportunity with SolutionOne and Edunet.
• As part of our recruitment process, we will be utilising an online video interview platform for the first round of interviews.
• This will be part of our screening process and all applicants shortlisted for the position will be emailed a link to answer 5 quick questions using either their phone or PC to record answers.
• After we receive these videos a further shortlisting process with occur and in person interviews will then be scheduled for applicants who are successful at moving to the next stage of the process.

Please apply via jobs@solution-one.com.au