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JOB TITLE:
Warranty Service Technician

EMPLOYMENT TYPE
Permanent Full Time

SALARY
BAND 2 – Between $53,000 to $63,000 plus superannuation and all entitlements. Dependent on experience.

JOB FUNCTIONS
Warranty Service Technician in our Warranty Service Team has responsibility for performing repairs to laptops, desktops and tablets in a timely and efficient matter either remotely or onsite. The role works within the Service team, building strong relationships with customers and assisting junior technicians when appropriate.

ABOUT THE JOB
  • Are you looking for a lifestyle change?
  • Do you want to work for a dynamic company, that puts culture, values, and lifestyle at the forefront of everything?
  • Do you want to join a team of hardworking technicians who are at the forefront of providing multiple service offerings to catholic, government and private schools all over Greater Melbourne.
  • You will be provided with a company vehicle, mobile phone and laptop

ABOUT THE COMPANY
SolutionOne is deeply entrenched within the Mornington Peninsula and responsible for providing technical support, consulting services, and hardware supply to over 1000 organisations locally and more than 40 schools across Eastern and Southern Metro Melbourne with direct hands-on and remote IT support. SolutionOne has a strong presence in the education sector, through their education division, Edunet, we supply 450 schools with IT hardware providing experienced advice ensuring schools are making the best decisions to enhance students learning experiences. Our warranty service team is growing. They have now hit the next critical milestone of needing to add an additional team member to cover the incoming workload.

QUALIFICATIONS, EXPERIENCE And ATTRIBUTES
  • Proven experience with technical troubleshooting.
  • Experience with computer hardware is looked on favourably but not necessary. All training needed to perform this role is provided.
  • Working with Children Check and Drivers Licence required

KEY RESPONSIBILITIES
Scheduling Confirm scheduled repairs on a daily basis in conjunction with Service Manager using mobile runsheet app

Servicing Perform repairs onsite where required Continuously average over 5 completed jobs a day per month Able to meet all vendor KPI requirements Ensure clients are highly satisfied

Diagnosis of issues Determine issues unable to be repaired under warranty and escalate if help is required Prepare quotes for customers to resolve these

Stock Maintain personal buffer of stock in order to perform repairs Keep accurate spreadsheet of current stock up to date Organise parts to be returned to warehouse in line with vendor requirements

Delivery/Pick Up Delivery and collection of service jobs from customers

Business Development Distributing brochures of other services with customers and referring queries to Service Manager

Ad hoc Imaging of machines Projector maintenance and cleaning Other tasks requested by Service Manager


WHAT To BRING To THE ROLE?
  • Excellent telephone manner and interpersonal skills
  • Clear verbal and written communication skills.
  • Clear alignment with Solution One values and culture.
  • Demonstrate ability to work as a team but also autonomously with little supervision.


Please apply via jobs@solution-one.com.au

LOCATION

Head Office – Mornington VIC Successful applicant will be required to attend multiple schools in the South East and Bayside areas.

EMPLOYMENT TYPE

Permanent Full Time

SALARY BAND

BAND 2 – Between $53,000 to $63,000 plus superannuation and all entitlements. Dependent on experience.