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JOB TITLE:
Reception and Office Administration

EMPLOYMENT TYPE
Permanent Full Time

JOB FUNCTIONS
The Reception and Office Administration role has responsibility for being the first impression many have of the company whether in person or by telephone. The role also assists with a variety of administrative tasks for the Corporate Team as well as assisting with the company with general office administration.

ABOUT THE JOB
  • Do you want to work for a dynamic company, that puts culture, values, and lifestyle at the forefront of everything?
  • Do you want a role that has a tremendous opportunity for you to learn and grow your skills?

ABOUT THE COMPANY
SolutionOne is deeply entrenched within the Mornington Peninsula and responsible for providing technical support, consulting services, and hardware supply to over 1000 organisations locally and more than 40 schools across Eastern and Southern Metro Melbourne with direct hands-on and remote IT support. SolutionOne has a strong presence in the education sector, through their education division, Edunet, we supply 700 schools with IT hardware providing experienced advice ensuring schools are making the best decisions to enhance students learning experiences. We are in need of our next Receptionist. This role is full time (hours 9am to 5pm) and is based in our Mornington Head Office. You will support our growing and busy Corporate Team along with complete other office Admin Tasks needed by the greater SolutionOne and Edunet team.

QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES
  • Proven experience in front office receptionist responsibilities
  • Proficient Microsoft office skills
  • Ability to work autonomously with little supervision
  • Ability to organise, multitask and prioritise

KEY RESPONSIBILITIES
Phone duties Primary Team member to answer, screen, and forward incoming phone calls with accurate detail.

Reception duties Team member to greet visitors, welcoming, directing and announcing them effectively.

Email management Management of the primary Corporate Support Mailbox.

Live Chat Respond to customer requests and queries via Live Chat and directing accordingly.

Quoting Prepare quotes for clients and at the request of Engineers. Check stock levels and compatibility. Quote renewals as required.

Internal Systems - Administration Utilise internal ticketing and billing systems. Maintain client documentation to keep accurate centralised records. Admin onboarding tasks for Business Support new clients. Admin scheduled report tasks for our Business Support clients.

Engineer Scheduling Work with Engineer and clients to schedule onsite and remote service calls escalating to the Service Delivery Manager.

Escalation Identify when a ticket requires technical escalation and use correct escalation process or when a ticket requires technical escalation that other Engineers are working.

Office admin Perform other duties, accepting payments, shopping for office supplies and tearoom supplies, preparing refreshments for clients, catering etc, working with external suppliers as required (cleaners, rubbish collections, first aid, trades).

Uniform Admin Management of uniform orders for new and existing staff.

Fleet Management Tracking fuel consumption and signing off invoices. Updating Roadside insurance with third party companies. Tracking KMs and booking services. Tracking use of eTag’s and signing off on invoices. Maintain internal car logbook. Management of speeding or parking fines received. Management of Insurance Claims for vehicles in conjunction with CFO.

Ad hoc Other tasks as directed.


WHAT TO BRING TO THE ROLE?
  • A passion to deliver exceptional customer service
  • Ability to balance the two activities of customer service and completing set tasks
  • Excellent attention to detail
  • Excellent telephone manner and interpersonal skills
  • Clear verbal and written communication skills
  • The drive to learn and develop your professional skills


Please apply via jobs@solution-one.com.au

LOCATION

SolutionOne Head Office, Mornington VIC

EMPLOYMENT TYPE

Permanent Full Time