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JOB TITLE:
Edunet Customer Service Representative

EMPLOYMENT TYPE
Contract Postion

SALARY
HOURLY - $30-$36 per hour plus superannuation. Dependent on experience. No leave entitlements.

JOB FUNCTIONS
The Edunet Customer Service Representative role is a 6-month contract position to assist in supporting the Edunet sales team with the influx of parent communication during the peak school device purchasing season. Training will be provided on content and frequently asked questions. If you can provide customer service and can multi task, you will be well on your way to succeed at this position. This role will be 30-40 hours a week. Some flexibility can be negotiated with the successful candidate. This role will be subject to a shut down period in late December-mid January. Dates to be confirmed with successful applicant.

ABOUT THE JOB
  • Are you looking for a lifestyle change?
  • Do you want to work for a dynamic company, that puts culture, values, and lifestyle at the forefront of everything?
  • Do you want to join a team of hardworking education sales team in their busiest time of year?

ABOUT THE COMPANY
SolutionOne is deeply entrenched within the Mornington Peninsula and responsible for providing technical support, consulting services, and hardware supply to over 1000 organisations locally and more than 40 schools across Eastern and Southern Metro Melbourne with direct hands-on and remote IT support. SolutionOne has a strong presence in the education sector, through their education division, Edunet, we supply 450 schools with IT hardware providing experienced advice ensuring schools are making the best decisions to enhance students learning experiences. Edunet's laptop parent purchase season is upon us and we need a dedicated customer service representative to assist us in managing this increase in calls and emails.

QUALIFICATIONS, EXPERIENCE And ATTRIBUTES
  • Some experience in phone support
  • Proficient Microsoft Office skills
  • Excellent attention to detail
  • Excellent telephone manner and interpersonal skills
  • Clear verbal and written communication skills

KEY RESPONSIBILITIES
Email management Action emails that come into the Portal mailbox.

Phone calls First point of call for all Portal inbound calls. Answer questions, follow up answers, return voicemails left, source ETAs. Also as requested – additional outbound calls to update parents on ETA update.

Live Chat Answer questions and assist parents who contact us via the Portal website Live Chat.

Portal Administration Actioning order cancellations, amendments and general enquires. Updating order status’s when required and proactively contacting parents for any changes needed to their order. Updating Stock and Order ETA’s.

Adhoc Other tasks as directed.


WHAT To BRING To THE ROLE?
  • A passion to deliver exceptional customer service
  • Ability to balance the two activities of customer service and completing set tasks
  • Ability to work autonomously with little supervision
  • Ability to organise, multitask and prioritise


Please apply via jobs@solution-one.com.au

LOCATION

SolutionOne Head Office - Mornington

EMPLOYMENT TYPE

Contract Postion

SALARY BAND

HOURLY - $30-$36 per hour plus superannuation. Dependent on experience. No leave entitlements.