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What is Lync?

Lync is a unified communications application that helps end users be more productive by enabling them to communicate and collaborate easily with others in different locations or time zones using a range of different communication options, including presence information, instant messaging (IM), voice over Internet Protocol (VoIP), desktop sharing and video.

Integration with programs across the Microsoft Office system — including Word, Excel, PowerPoint, OneNote and SharePoint.

Lync gives end users many different ways to communicate directly from the context of their task. Businesses want communications tools that make their work easier and can be accessed anywhere, anytime. Microsoft Lync is a next generation unified communications technology that integrates seamlessly to provide enterprise class voice, secure business messaging and conferencing capabilities from a single unified client, transforming every communication into an interaction that is more collaborative, engaging and accessible from anywhere.

    Cost 10 Users 20 Users 30 Users
Standard   $8.95 $72.80 $145.60 $218.40
Enterprise   $14.95 $77.10 $154.20 $231.30
Enterprise Plus   $19.95 $71.30 $142.60 $213.90


 

Why Microsoft Lync?

Presence

Driving presence within an organisation will rapidly reduce the mean time to resolution. Staff are able to get answers to their questions without the need to play ‘telephone tag’ or wait for an e-mail response. In many cases, this has driven the sole ROI for a Microsoft Lync deployment. For example, if staff make and respond to 2-3 voicemails each day, this on average would waste 10-15 minutes per employee, per day. If you multiple the time wasted, it amounts to almost 7 days over the course of a year which could have been saved through presence!

Instant Messaging

Instant messaging gives users a choice in communication modalities. In many organisations, users see Instant Messaging as their first choice in communication (above and beyond email). Instant messaging gives users an immediate response allowing them drive quicker outcomes. Instant Messaging will not only save time, but will drive down the number of emails being sent within an environment. Simple queries can be dealt with instantly! No more waiting for responses to emails!

Web Conferencing

Web conferencing extends the communication platform to the outside or public arena. Lync allows for instant collaboration to occur between anybody with an internet connection or handheld device. Lync is also used inside of the organisation for allowing users to meet inside a ‘virtual space’. There would be no need to book a meeting room or resources. Users simply send an invitation and join at their PC. Meetings can be archived and recorded for compliance and quality assurance. Another aspect of Lync allows for extended user training to be recorded and saved centrally.

Audio / Video Conferencing

Audio / Video Conferencing allows users to share and collaborate with the rich modality of video. Microsoft Lync will support High Definition video allowing users to be brought close together without the need to travel. Microsoft also has a range of HD cameras at entry level pricing to enable this feature enterprise wide. Boardroom-based solutions are also catered for within the solution through the use of the CX5000 roundtable Conferencing device and HDX units.

Desktop sharing capabilities

Desktop Sharing is seen as one of the most widely used features within Lync. With the click of a button, users are able to share their desktop in support, collaboration or presentation sessions. Users are able to participate anywhere in the world and present with audio, video, instant messaging and desktop sharing.

Federation

Federation allows for you to join communications together with other organisations. It supports the full collaboration experience between companies using Microsoft Lync. This is done securely through SSL certificates and can be granted to specific users. The power of federation is in the ability for you to connect with your customers and partners instantly and share in a rich collaboration experience.

External user access (VPN less)

External Access will give your users instant access to their communications anywhere in the world. Without the need to VPN into the environment users will securely connect into the Microsoft Lync 2010 infrastructure and have access to all of their communications.